Updated pt 2: I received the new machine in perfect condition. I have not used the new one yet, but did thoroughly review the machine for any defects. The customer support from Zoe was timely, communicative, polite and thorough. I appreciate all the seller has done to ensure satisfactory customer service. Changed to 5 stars.Update: was contacted by seller and they will be submitting a full replacement. The customer service was amazing and timely. placing at a 4 star until the new equipment arrives and is thoroughly looked at.Got our Heat Press today. My husband set it up and we realized the knob that tightens the pressure was cracked and one turn it started falling apart. I’m assuming something happened in transit?! Hoping to hear from the seller to get support - Amazon doesn’t seem to have the right option for this.The item heats up nicely and does iron on great… just would like a replacement knob