I've tried to contact the company to ask a couple of questions: can I buy the attachments for the heat press and how can I get a replacement manual. Speaking of manual, it was a very tiny booklet and not much information.I do like how the heat press heats. I have to play around with the settings to get it set at either 330 or 385. Would I buy this product again? No, there is no customer service that I could find, even on the page that I purchased the heat press doesn't have an option to ask questions or requests.Just what i expected and works awesome easy to runI absolutely love it for shirts and masks however I can’t figure out how to get the timer to work. I also haven’t changed the attachments yet. With minimal instructions and not much online I’m not sure I will ever figure it out.First-time use took me a minute. I was a little confused as the directions were minimal.Once I figured it all, easy peasey.Easy to use , warmth is great , overall great productThe computer thing didn’t work so it would not heat up properly. I did like the machine, well balanced, good size, if it would work I would have liked it.Just opened this product to finally get to use it for Christmas presents and there’s no power cord. Don’t buy it if you want a fully functional heat press because at this point this is just a paperweightWorks great